At my current position, I design the workflow of a virtual agent that gives solutions for technical issues. This is my process for how I understand users and their needs and design the workflows.
(Some information has been modified for privacy concerns)
Date: 2019 - 2021 Skills: Conversational Design, User Research, UX Writing
This is an example of a bpn which functions as a flowchart showing the decision making process inside a conversation. I am able to create the basic structure of a conversation and then I can collaborate with developers on my team to add scripts or intergrations.
I create proptotypes for stakeholder presentations when I need to convey the idea of a new workflow. I also use prototypes when user testing before releasing a new workflow to production.
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